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Shop policy

WHEN YOU ORDER WITH US

  • You will immediately receive an email receipt from onemixru@yeah.net. 
  • In some cases, additional information may be needed in order to complete the purchase, in which case you will immediately receive a follow-up email from onemixru@yeah.net with further instructions.
  •  Handing time is generally 1~3 business days for all shipments.  Once your order ships, you'll receive an email with tracking information. 

RETURNS

  • Our policy lasts 30 days. If 30 days have gone by from date of purchase, unfortunately, we can't offer you a refund or exchange.
  • We can only accept returns for unopened, unused and unmarked goods for 30 days from the date of purchase.
  • To return an item you must contact us to request a Return Merchandise Authorization number. Only return with a valid RMA number will be accepted. 

 REFUNDS

  •  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
  • If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Nex contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still haven't received your refund yet, please contact us at onemixru@yeah.net.

EXCHANGE

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onemixru@yeah.net. 

WARRANTY

ONEMIX sneakers are manufactured and tested to the highest quality standards. The ONEMIX Limited Warranty covers defects in material or workmanship of new ONEMIX products for ninety (90) days from the date of original purchase with proof of purchase, provided the goods are operated and maintained in conformity with the provided instructions. Any failed part of the goods will be repaired or replaced without charge at ONEMIX's discretion. This warranty applies to ONEMIX goods only. This warranty extends to the original purchaser only and is non-transferrable. Only customers purchasing ONEMIX shoes from ONEMIX.SHOP may obtain coverage under our limited warranties. 

WHAT IS COVERED? 

ONEMIX warrants against defects or workmanship as follows: 

ONEMIX will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use service and maintenance. If ONEMIX is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, ONEMIX may elect to refund the purchase price in exchange for the return of the product. 

HOW LONG DOES THE COVERAGE LAST?

Our warranty period is 90 days for ONEMIX shoes from the date of purchase, depending on the type of product.

WHAT IS ONEMIX NOT COVER?

Our warranties do not cover any problem that is caused by:

  • Normal wear and tear, improper installation, improper maintenance, misuse, abuse, neglect, accident or alteration.
  • Accessories, connected materials, and products, or related products not manufactured by ONEMIX.
  • Our limited warranties are void if a product is returned with removed, damaged or tampered or any alterations.

HOW TO FILE A CLAIM?

ONEMIX will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement including with your product and you follow proper return procedure. To request warranty service, you must provide:

  • The sales receipt or order number
  • A description of the problem
  • Please contact us to file a claim. A receipt providing the original purchase date will be required for all warranty claims. You may also be required to return the goods for inspection and evaluation. Return shipping costs are not refundable. ONEMIX is not responsible for returns lost in transit.
Note:

Clearance products can only be exchanged for the same item.

SHIPPING INFORMATION

  1. Please verify your shipping address.
  2. Backorders and pre-orders will be shipped as soon as items come available.
  3. You may receive several shipments to complete the fulfillment of your order.
  4. Shipments to the same customer may be combined for faster service.
  5. All orders must be shipped, we cannot accept 'pickups' from our office.
  6. We cannot accept checks, money orders, or telephone orders.
  7. Delivery to hotels and freight forwards is prohibited. We are not responsible for lost or undeliverable packages shipped to these locations.
  8. Please provide a valid street address and phone number.
  9. A phone number is required for all international orders. If a shipping carrier is unable to contact you, the order may be abandoned.
  10. Shipping address cannot be changed after checkout.
  11. We are not responsible for item/ shipping costs if the package is abandoned, destroyed, lost or shipped to the wrong address.
  12. We are unable to ship packages with a customers shipping account.
  13. If shipping to an international shipping consolidation company, We are only responsible for the package to reach the given shipping address not the purchaser in their respected country.

LOST PACKAGES

  • If for any reason, you never received your package, we can help you sort this out.
  • If your package hasn't arrived yet and you're worried about receiving it: please give the shipment time to arrive. Orders take different amounts of time to arrive depending on your carrier choice and location. Was the address we shipped it to correct? If not, it may be delivered back to us as "Not Deliverable as Addressed" or "Return to Sender - Unknown" Bring it to our attention. We leave tracking your order up to you after we have sent it out. Email us regarding your inquiry and attach your original receipt with Order Number.
  • Call the shipping company (EMS, USPS, DHL or etc) and give them the tracking number to verify the information is correct. They may be able to tell you where your package is as well. This will also verify that your package may be waiting at your local EMS, USPS or DHL office for pickup.
  • Delivery estimates are for business days (Monday through Friday- Saturday delivery is not available). If shipped via UPS or DHL, insurance is automatically added to your package. Please contact the carrier to receive instructions and options if you feel your package has been lost or delivered to the wrong address. USPS orders are not insured but we will work with you to resolve any issues.
  • Try filing a "File 1510" with USPS. This is a package trace. 1510 may take several months to complete an investigation. The post office will search for your package from our local office to you. They will check all offices in the path to verify the package isn't waiting or undeliverable. If they find the package, it is immediately delivered to you. 1510 is free to file and no charges would be incurred for postage.
  • We can not be held liable for items listed as 'delivered' via USPS, UPS, or DHL. Items listed as 'delivered' are considered closed and completed orders. If you find an order is listed as delivered on the USPS website but you cannot find your package, please contact the carrier and provide the tracking number.

FREE SHIPPING

The packages are sent via EMS, it is free shipping. And according to different countries, the delivery time need 15~35 days.
If you have special requirement for shipping, please email to onemixru@yeah.net.

RACKING AND DELIVERY CONFIRMATION

Tracking is included with all orders. Information will be sent by email when your order is ready to ship. It will update when the package has been picked up by your preferred carrier

CUSTOMS AND IMPORT DUTIES

These are not paid by us or included in the price of your products. Duty is the responsibility of the customer and will vary based on product and country. For more information regarding your country's customs policies, please contact your local customs office.
  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • Orders are shipped Duties and Taxes Unpaid (DDU). We do not collect VAT, duties and/or taxes and cannot predict what your particular charges may be.
  • If you do incur these additional charges, they must be rendered in order for your package to clear customs.

SALES

Offers are subject to availability.
Sales, specials, coupons, or discounts cannot be used for previous purchases.
Offers are subject to an adjustment due to returns, cancellations, or exchanges.

Thank you for taking the time to read and understand our shop policy. Please also familiarize yourself with our Privacy Policy and Terms of Service.